This Refund Policy explains when and how refunds may be issued for subscriptions purchased on the stars.md platform.

1. Subscription nature

stars.md provides access to digital analytics tools by subscription. Because the service is delivered immediately, refunds are limited.

2. Free plan first

We offer a Free plan so you can evaluate the core functionality before purchasing a paid plan.

3. Refund eligibility

• Within 7 days of initial purchase if no full reports were generated on paid plans.
• If you were charged by mistake due to a billing error.
• If the service was unavailable for a prolonged period due to our fault.

4. Non-refundable cases

• Renewals where the service was used during the billing period.
• Accounts that violated our Terms of Service.
• Change of mind after using paid features.

5. How to request a refund

Contact us at info@stars.md with your account email, transaction details, and reason. We review requests within 5–7 business days.

6. Chargebacks

If you initiate a chargeback, your account may be suspended. Please contact us first to resolve any billing issues.